Stop Training! Start Educating Employees

Robert Ambrose Part 1

A community of employees working within an educated team environment. Building the Team. Robert Ambrose

Within the model of today’s hospitality industry there is a variety of property amenities that are a collective part of the presentation. Separately they each offer an experience and a unique set of operational challenges; whether it is dining, entertainment, retail, lodging or gaming. Collectively they come together as one brand for the customer as the total property experience.

Within the property experience fusing this brand identity together are teams of employees.

If it looks like Blackjack, Tastes like Blackjack and Smells like Blackjack, it may not be Blackjack as you know it. Interview with Dean Wilson from Bet’em All Blackjack. By Steve Karoul

Dean, thank you for taking the time to be interviewed by Casino Life Magazine. As game developers, you have a very good track record especially with your new Lunar Poker table game. Your newest table game, Bet’em All Blackjack, sounds very exciting for many different reasons.

Casino Life readers are always interested in learning more from company leaders as to how they view the casino industry today. Can you please share some of your viewpoints as to how the casino industry is changing and why you think new games will be popular with players?

In the cutthroat world of online casinos, companies need to do all they can to attract more customers than their competitors in a saturated market. One way that this is being done is through the use of arcade games. Arcade games are extremely varied and have so much potential for expansion and innovation that they are bringing gambling to a much wider audience.

The modern generation of potential new casino users have been brought up on computer games and PlayStations, rather than the card and dice games of old. So it makes sense that when they make the transition into gambling these people would find computer-style games more appealing than games like craps and blackjack.

Gavin Isaacs, President and Chief Executive Officer at Scientific Games, and Ken Jolly, Vice President of Scientific Games Asia, spoke to Peter White during G2E Asia

“Stronger Together” is a slogan that fully encapsulates the amalgamation of what is now Scientific Games. How would you describe the combining of these companies?