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Featured Editorials

SUZOHAPP Making Gaming Service and Support Priority Number 1


Tim Kennedy, Vice President Sales EMEA, SUZOHAPP shares with Damien Connelly

2020 was a considerably challenging year for the gaming, leisure and entertainment sectors. What would you say were amongst SUZOHAPP’s most impressive achievements during the course of that year?

DR Gaming Technology: Challenges Excite Us


DR Gaming Technology: Mexico’s Managing Director, Alfredo Moreno, and Group CEO, Jurgen De Munck speak with Peter White

Over 1,000 beds delivered in a single day, a record as far as I understand; well done! This assistance though is not your first, how did your Company get involved with this specific NPO?

Jurgen: As we’ve grown Peter, specifically here in Mexico, I have become far more aware of just how important communities, that in many cases are just massive families, are. As you know I moved here about two years ago, quite soon after we established an office here in 2017; the culture, and the sense of community I feel here is very different to what I grew up with in Belgium, and in a good way. Those that ‘have’ today help those that ‘have not’ today, because tomorrow the shoe will in all likelihood be on the other foot.

Britain’s Gambling Act Review – Building Back Brighter


Simon Thomas Chief Executive, Hippdodrome Casino

In June last year, as Britain emerged from its first population and business lockdown, the country’s prime minister, Boris Johnson called for a programme of societal renewal under the slogan ‘build back better’. While the current priority for hard-hit casino operators is survival rather than reinvention, the recently commenced Gambling Act review – which seeks to ensure legislation is ‘fit for the digital age’ – provides an opportunity to support the rhetoric of renewal with action. As Simon Thomas, CEO and chairman of London’s Hippodrome Casino articulates, ambition and innovation have never been more important for the future of Britain’s casino entertainment sector.

Ocean Casino Resort Lights The Way To A New Day


Terry Glebocki, CEO of Ocean Casino Resort, shares her knowledge and expertise with Casino Life. By: Damien Connelly

Sumsub.com Identity Verification


Jacob Sever, Co-founder & Chief Strategy Officer at Sumsub.com chats with Peter White

One of the increasingly dire issues facing the casino industry are anti-money laundering (AML) measures or the lack thereof. Corporations as mighty as Crown Resorts and Las Vegas Sands have gotten in trouble for the lack of proper AML infrastructure. These need to be part of an end-to-end solution and Sumsub is offering that and Know Your Customer (KYC) technology–and not a moment too soon.

When was the company founded and what was the inspiration behind starting the organisation?

The Sky's the Limit at Valley Forge Casino Resort


The unlikely success story of Valley Forge Casino Resort by David McKee

At first, when it opened in 2012, Valley Forge Casino Resort was just another little casino. It was the product of Pennsylvania politics that permitted smaller-scale casinos with limited access to gaming (initially), and gambling floors with only 850 slot machines and 50 table games—big by continental standards but smallish in American measurements. (Valley Forge’s casino floor is what used to be the exhibition space of the Valley Forge Convention Center, built in 1985.) The property still has convention space, currently idle, as well as two hotels which include a Radisson.

SUZOHAPP Providing Success to Casinos


How does one do business ‘as usual’ in the midst of a global pandemic? One of the companies that’s adapting to the new normal is SUZOHAPP. What’s more, it’s taken the proactive step of wading into Personal Protection Equipment (PPE) manufacture. Nor is it limiting its efforts to the gaming sphere, donating PPE to the hard-pressed medical sector. Amidst all this, SUZOHAPP still has the time to look forward, as we discovered.

The world has changed since our meeting during ICE London! How have employees worldwide at SUZOHAPP adapted?

Traditionally Innovative


Napoleons Casinos enters into Manchester by David McKee

Napoleon Bonaparte was never able to achieve his goal of conquering Great Britain. But namesake Napoleons casino chain has made British gamblers surrender, achieving footholds in Leeds, Hull, Sheffield, Bradford and now Manchester. The chain’s origins go back a long and serpentine way. Chairman and owner Dave Allen got his start as a musician, touring the length and breadth of Yorkshire before launching the Dave Allen Sound band. Miss World founder Eric Morley tipped him as a coming talent and signed him for the Ritz Manchester, Mecca Derby, Leeds, and Sheffield. Allen branched out into the club business in 1968, forming A&S Leisure Group, and opening numerous nightclubs including The Birdcage and five Adam & Eve’s across the United Kingdom.

The player comes first


Cashless-gaming expert Jurgen De Munck expounds on the casino of the near future by David McKee

We’ve learned a few things from the Covid-19 pandemic. One is not to underestimate the importance of conventioneers. Another is that the cashless casino cannot arrive soon enough. As American Gaming Association President Bill Miller said, “At last year’s Global Gaming Expo, I challenged the industry to enable payment choice on the casino floor. And I’m proud to report that we’ve made tremendous progress. Regulators in Nevada and Pennsylvania recently approved new rules to permit digital payments in their casinos—a huge breakthrough. We anticipate movement soon in New Jersey, Indiana and Iowa.”

MGM Resorts’ Human Capital

Embracing and Entertaining Humanity. Jyoti Chopra, Chief People, Inclusion and Sustainability Officer, MGM Resorts International. By: Damien Connelly

This Casino Life article, based on a keynote presentation by Jyoti Chopra at G2E, has been edited for brevity and clarity. Any misrepresentation is my mistake.

Jyoti Chopra is a resounding role model emphasizing that MGM Resorts ‘walks the walk’ when it comes to its people, talent, and diversity and inclusion strategy. In the spirit of sharing and learning, MGM Resorts and Jyoti were kind enough to publicly preview this strategy with us for the first time during G2E.