Are Customers More Than Data Points? By Robert Brassia
Are Customers More Than Data Points?
In a recent article I was arguing that many casinos in the region (and worldwide I would say) do not make the best of the data at their disposal. In this one, I am taking a look at how some companies might rely too much on the data and forget the customer as a human being in the process.
Let’s take a look at two life like scenarios:
At a time when most UK businesses (big and small) are suffering due to Coronavirus pandemic, one industry has become an obvious beneficiary of the resident lockdowns that are plaguing residents in countries all over the world. Out of the shadows into prosperity comes the online casino industry.
It’s been over a week now since the World Health Organization has officially called the 2019 coronavirus or COVID-19 a pandemic. Over a hundred countries are now battling the threat of this virus and many industries are affected because of this.
Sports betting in the United States is becoming more widespread as more and more states are starting to legalize it. The legislation of betting in the US mainly started after the Professional and Amateur Sports Protection Act or PASPA of 1992 was struck down by the Supreme Court of the United States in May 2018.
Almost everyone is now trying to stay at home to practice physical distancing because of the 2019 coronavirus, and because of this, there is a great need for entertaining activities at home. Luckily for us, the internet is a place where you can almost everything and this includes gambling.
Many land casinos all over the world are now forced to stop their operations as an effort of the governments to contain the virus. Because of this, casino and sportsbook operators are turning to their online audiences to remain in business.
The 2019 coronavirus or COVID-19 is now a problem of over 100 countries and most industries worldwide. This virus has now affected over 700,000 people worldwide with more than 30,000 fatalities. China, Italy, and the United States are now the top 3 countries that are hit hard by this pandemic.
Coronavirus has entered all the spheres of society and put a stop to life as we know it. To prevent the further spread of the virus, the majority of states have prohibited mass gatherings. As sports events usually attract thousands of people, they had to be canceled too. Then a complete lockdown followed, forcing land-based gaming establishments to close their doors as well.
In the last couple years of learning about betting, I have read a lot of informative content on the internet. From the best lists that rank bookmakers to sophisticated ones like casino rating list, I have done a great deal of learning about this industry. And I did not learn for learning sake, I learned so I can profit from this venture and help out anyone that may need my help too. From personal experience, the most popular question people ask about betting is on how to make money from it.