What are amongst your many responsibilities are what you would consider the most essential involved your role of as VP of Casino Operations?
Developing and executing strategic plans for the casino are of the utmost importance. These plans set the direction of the organization for many years and dictate where we will spend our time and money to build a sustainable competitive advantage over our competition.
What aspects of your role do you find most satisfying?
I find it very satisfying when I am out on our ships interacting with guests and team members. These interactions provide an opportunity to learn more about the wants and needs of both our guests and team members. Without these interactions, it is difficult to lead an organization in the right direction for financial growth.